Page Header Image

Privacy Policy

What does NCB do with your Personal Information?

 

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and transaction history
  • Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons NCB chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does NCB share?

Can you limit this sharing?

For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

YES

NO

For our marketing purposes— to offer our products and services to you

YES

NO

For joint marketing with other financial companies

YES

NO

For our affiliates’ everyday business purposes— information about your transactions and experiences

NO

We don't share

For our affiliates’ everyday business purposes— information about your creditworthiness

NO

We don't share

For non-affiliates to market to you

NO

We don't share


Questions? Call (800) 322-1251

 

Who we are

Who is providing this notice?

National Cooperative Bank, N.A. and its parent, the National Consumer Cooperative Bank (together NCB)



What we do

How does NCB protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to non-public personal information about our customers and educate all employees about the importance of confidentiality and customer privacy.



How does NCB collect my personal information?

We collect your personal information, for example, when you:

  • Open an account or deposit money
  • Pay your bills or apply for a loan
  • Use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.



Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.



Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Our affiliates include National Consumer Cooperative Bank, a financial institution established by Congress, and National Cooperative Bank, N.A., a national bank.



Non-affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

NCB does not share information with non-affiliates so that they can market to you.



Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Our joint marketing partners can include but may not be limited to credit card companies or other financial services companies.