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Careers at NCB

National Customer Support Specialist


 

The National Customer Support Specialist will work as a member of the Deposit Operations team, responsible for the overall success and development of NCB’s Cash Management and deposit related products and services. This individual will supply primary support to the Business Development officers in order to supply superior customer service sales and service to our customers.

 


 

Position:

National Customer Support Specialist 

Location:

Hillsboro, OH

 

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Job Responsibilities

  • Act as primary liaison post sale to ensure proper set up and training of all new and existing cash management/deposit clients while supplying exceptional customer service. Captain all follow up with clients, business development officers to ensure proper implementation in regards to all applicable documentation and proper compliance.
  • Provide superior customer service support, including phone, and email communication. Assist customers with questions and/or concerns they have regarding our suite of products and/or services including NCB's online cash management platform, Treasury 24/7 Business Banking and Remote Deposit Capture.
  • Set up new clients internally on Treasury 24/7 and Remote Deposit Capture.
  •    Assist with internal and external audit reviews.
  •   Cross train within the department in order to provide additional coverage as needed. 

Minimum Requirements

  • College degree or equivalent work experience required.
  • Two – three years of prior retail commercial banking experience preferably in commercial cash management or financial service environment.
  • Working knowledge of retail banking a must.
  • Cash management knowledge desired.
  • Must have excellent organizational skills
  •   Self-starter with strong sales ambitions.
  • Must have professional corporate manner and an ability to handle various types of customer call inquiries.
  • Good communication, interpersonal skills and the ability to prioritize assignments.
  • Must be able to work independently and coordinate effectively in a team environment.
  •   Must be able to work these working hours:  8:30am-5:30pm, Monday - Friday.

 

 

 


 

Working Together. Building Community. It is more than our mission; it is the way we do business with our customers, and it is the employee culture of the bank. We offer a great place for people to work. We actively promote an inclusive environment where all employees have the opportunity to achieve professional and personal success and contribute to the organization and the community.

National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)