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Customer Service Representative (Part Time)

Position: Customer Service Representative (Part Time)

Location:   Hillsboro, Ohio

Nature & Scope:  Responsible for processing transactions and opening new accounts,  completion of assigned training and continuing education, compliance with banking regulations, provide superior customer service and satisfaction, maintaining adequate cash balances in personal teller drawer.  Opening new accounts, cross selling products to new and existing customers.  Represent NCB in a positive manner daily and at community events.  This position will require travel to Ohio offices as needed for daily operations

Responsibilities Include: 

  • Day to day customer service including customer contact, opening new accounts, marketing, phone calls and teller issues.  
  • Provide complete customer service:
  • Ability to travel to NCB branch office locations
  • Open and maintain accounts offered by NCB
  • Cross sell products and services to generate new business, explain available financial products and services
  • Provide excellent customer service and customer intimacy/engagement
  • Receive deposits/withdrawals and ensure that all accounts are properly processed
  • Provide complete account information to customers in a timely manner
  • Complete documents for special services such as direct deposits 
  • Check orders for new and existing customers
  • Provide feedback on DNA System
  • Receive checks and cash for deposit or payments, verify amount and examine checks for proper endorsement and authentication
  • Cash checks and process withdrawals or transfers, verify signatures and account balances
  • Maintain cash supply within prescribed limits, prepare cash transfer slips, balance currency, coin and checks at the end of the day
  • Perform file maintenance, process account holds, filing and other duties as necessary
  • Assist in bank-by-mail or night depository transactions
  • Handle drive-up transactions rotating with other tellers.
  • Assist in logging and processing night deposit transactions
  • Balance vault and make entries for cash buys and sells
  • Assist tellers in end of day balancing /cash audits
  • Safety Deposit Box opening and maintenance 
  • Review and follow NCB policies and procedures
  • Be knowledgeable and up to date on all regulatory compliance issues as it relates to teller duties.
  • Complete training as assigned by Customer Service Supervisor or Teller Operations Manager  
  • Backup New Accounts.      
  • Backup Balancing Vault and ordering money, coin sorter, process cash advances as needed
  • Inform Head Teller of any new or recurring customer or employee situation that needs attention

Minimum Qualifications:

  • Prior cash handling or accounting experience preferred
  • Prior experience in a banking environment preferred
  • Basic knowledge of banking with particular emphasis on deposit policies and procedures
  • Working knowledge of loan products and payments
  • Basic knowledge of deposit compliance
  • People skills for customers, employees and co-workers; provide quality, professional and courteous attitude
  • Mathematical aptitude
  • Good communication skills, both written and oral
  • Problem solving skills
  • Good computer skills
  • Cross-sell capabilities
  • Ability to handle multiple projects

To apply for this position, please email your resume to ncbohjobs@ncb.coop.