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Deposit Services Associate

Position: Deposit Services Associate

Location: Hillsboro, OH

Nature & Scope:
 Deposit Services Associate specializing in customer service, fraud prevention/detection, personal on-line banking/bill payment, Debit/ATM card requests, dormant accounts, returned mail, REG E claims and department reporting and critical review.   The candidate will perform a variety of duties in a fast paced environment to both internal and external customers. As well as utilize active listening, express willingness to help, identify customer's needs, and deliver courteous, professional service in a manner reflecting positively on National Cooperative Bank. 

Responsibilities Include: 

  •  Assist customers with telephone banking/ consumer on-line banking  services
  • Process consumer Internet banking enrollments, assist and troubleshoot concerns, participate in user training, and maintenance to user records as needed. 
  • Set up E-statement requests and remove as required.
  • Troubleshoot and resolve bill pay returns and bill pay payment issues.
  • Process debit card applications, document travel notifications, perform maintenance related to debit cards, troubleshoot cardholder issues or concerns, and reconcile the daily card settlement clearing account.
  • Process settlement entries for the off-site ATM locations, report service issues for ATM’s in the outsource program and off-site locations.  
  • Process charge backs and ATM disputes.
  • Review and analyze online banking reports for fraudulent or suspicious activity and mitigate risk to the bank.
  • Monitor flagged fraud for commercial on-line banking users and commercial ACH originators. 
  • Troubleshoot and research all issues related to  ACH entries reported as unauthorized and provide support and documentation as needed to other FI’s and customers according to the request.
  • Create and work daily, weekly, monthly and quarterly reports related to business process and intra department needs. 
  • Review and work in-clearing checks for suspected fraud.
  • Review suspect transactions and accounts that are risk scored for possible suspect behavior or fraudulent activity such as money laundering and account takeover event.
  • Various Administrative and Data entry tasks as assigned. 

Minimum Qualifications:  

  •  Two years of retail/operations banking experience with at least 1 year of customer service experience is required. A college degree in business management/accounting is preferred but not required.
  • The associate must have solid judgment, decision making ability, and be efficient with multi-tasking.
  • Ability to work supporting Deposit Operations business hours including Saturdays. 
  • The associate must have strong computer skills with proficient Microsoft Excel and Word knowledge. The associate must be familiar with a 12 digit calculator and basic office equipment. 
  • The associate must be knowledgeable and compliant with federal and state regulations pertaining to the banking industry. 
  • Associate must be able to maintain a high degree of confidentiality.
  • The associate must have strong organizational skills, problem solving ability, and analytical skills.  
  • The associate must be capable of making solid judgements and decisions.
  •  Ability to work independently and as a team.   

If you would like to apply for this position, please submit your resume to ncbohjobs@ncb.coop.