Customer Resources for Co-ops, Condos and HOAs
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Frequently Asked Questions
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Please take advantage of payment options below to process your loan payment. Please consult your Promissory Note for payment due date and grace period expiration date to avoid late fee assessments.
1. QuickPay (ACH)
Loan payments can be paid by ACH. Please complete the QuickPay Form and upload the supporting documentation.Quick Pay Form
2. Please mail your loan payment to:
National Cooperative Bank, N.A.
P.O. Box 827177
Philadelphia, PA 19182-7177
3. Wire:
Please contact NCB for wiring instructions. -
Loan Statement Request:
Please use the link below to request a loan statement:
Loan Statement RequestYou can also access members only section under the login feature.
Deposit Statement Request:
Please use the link below to request a deposit statement:
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Loans: Please complete a new board resolution and upload the document below.
Board ResolutionPlease use the link below to upload the document along with a copy of the executed management agreement.
Deposits: Please complete a new application and banking services resolution form.
Application and Banking Services Resolution -
Loans :
Please complete a new board resolution and upload it to NCB.Please use the link below to upload the document along with a copy of the executed management agreement.
Deposits : Please complete the Management Agent Authorized Officer document and upload a copy of the signed Management Agreement.
Management Agent Authorized Officer -
Please complete a Management Agent Authorized Officer form and submit it to NCB.
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You can mail a check made payable to the Association, properly endorsed, to the following address:
Via U.S. Postal Mail
National Cooperative Bank
Attn: National Support Team
139 South High Street
Hillsboro, OH 45133
Via Overnight Delivery Carrier
National Cooperative Bank
Attn: National Support Team
599 Harry Sauner Rd. Suite G
Hillsboro, OH 45133
Wire:You can wire funds utilizing the following instructions:
Routing #242272227
Account# - Entity Tax ID (or Account Number if available)
Reference to Beneficiary- New account -
Complete a Check Request Form
Please contact NCB for a wire request form. -
To request loan funds, please complete the draw request form included in your loan and security agreement. If you need assistance or a copy of that agreement please use the document request form:
Document Request Form
Please note, once a draw request has been received it can typically take (5) business days to review and respond.
In addition to the draw request form, please ensure you have the documentation that is required per your loan documents.
Submit backup documentation for amount being requested
· G702 AIA Application and Certificate for Payment
· Contractor invoices if AIA documentation is not being used
· Submit lien waivers for work completed. This is not required if funds are being requested for supplies, equipment, or a starting contract deposit. Contact NCB if you need a lien waiver form.
· If submitting multiple invoices, include cover sheet with the grand total of the request. Please list the invoices and corresponding totals on a cover sheet.
· Please ensure the invoices and lien waiver amounts match.
Receiving of Funds:
An association/co-op can choose to receive a check or have funds transferred electronically.
If electronically, wiring instructions must be submitted with the first electronic transfer draw request.
They should include your Bank Name, Bank Address, ABA #, Account Name, Account # and a copy of the association/co-op’s Bank Statement.