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Customer Service Representative (Part Time)

Position: Customer Service Representative (Part Time)

Location:   Hillsboro, Ohio

Nature & Scope:  Responsible for processing transactions and opening new accounts, completion of assigned training and continuing education, compliance with banking regulations, customer service and satisfaction, marketing and adequate cash balances in personal teller drawer. Opening new accounts and cross selling products to new and existing customers. Provide quality customer service as backup for front desk receptionist by answering phones and inquiries of customers in a professional courteous manner, and provide backup and assistance to other administrative assistant on duties assigned. Represent NCB daily and occasionally at outside functions.

Responsibilities Include: 

  • Day to day customer service including customer contact, opening new accounts, marketing, phone calls and teller issues. 
  • Provide complete customer service by opening and maintaining accounts offered by NCB, cross selling products and services to generate new business, explaining available financial products and services, providing excellent customer service and customer intimacy/engagement, receiving deposits/withdrawals and ensure that all accounts are properly processed, Providing complete account information to customers in a timely manner, Completing documents for special services such as direct deposits, travelers checks, gift cards, check orders for new and existing customers, Provide feedback on DNA System
  • Receive checks and cash for deposit or payments, verify amount and examine checks for proper endorsement and authentication
  • Cash checks and process withdrawals or transfers, verify signatures and account balances
  • Maintain cash supply within prescribed limits, prepare cash transfer slips, balance currency, coin and checks at the end of the day.
  • Perform file maintenance, process account holds, filing and other duties as necessary
  • Assist in bank-by-mail or night depository transactions
  • Handle drive-up transactions rotating with other tellers
  • Assist in logging and processing night deposit transactions
  • ATM balancing and processing daily deposits
  • Balance vault and make entries for cash buys and sells
  • Assist tellers in end of day balancing /cash audits
  • Safety Deposit Box opening and maintenance
  • Review and follow NCB policies and procedures
  • Be knowledgeable and up to date on all regulatory compliance issues as it relates to teller duties
  • Complete training as assigned by Customer Service Supervisor or Teller Operations Manager
  • Backup New Accounts 
  • Backup Balancing Vault and ordering money, coin sorter.
  • Balancing ATM and keeping it maintenance
  • Change ATM pin numbers and process cash advances as needed 
  • Travelers check verification, balancing, and maintenance of supply
  • Inform Head Teller of any new or recurring customer or employee situation that needs attention
  • Other duties as assigned by Head Teller
  • Assure quality customer service by answering the phone, greeting customers, and assigning badges to visitors of the bank
  • Prepare coffee and lobby materials while covering for administrative assistant
  • Effective communication and collaborate with front teller line and department managers on lobby issues and be aware of lobby security
  • Post Office pick-up and delivery of mail and log all UPS and FEDEX packages and notify correct personnel for pickup
 Minimum Qualifications: 
  • Prior cash handling or accounting experience desirable but not mandatory 
  • Prior experience in a banking environment desirable but not mandatory 
  • Prior experience as receptionist, administrative assistant experience a plus
  • Basic knowledge of banking with particular emphasis on deposit policies and procedures
  • A working knowledge of loan products and payments
  • A basic knowledge of deposit compliance
  • People skills for customers, employees and co-workers; provide quality, professional and courteous attitude
  • Mathematical aptitude
  • Good communication skills – written and oral
  • Problem solving skills
  • Good computer skills
  • Cross-sell capabilities
  • Ability to handle multiple projects
  • Word and Excel experience
  • Must be a self-starter and team player
  • Conduct business in a manner of integrity and discipline consistent with Bank policy  

If you are interested in applying for this position, please email your resume to ncbohjobs@ncb.coop.