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Deposit Services Associate

Position: Deposit Services Associate

Location: Hillsboro, OH
 

Nature & Scope: To provide superior customer service while supporting the local Ohio customers/ retail branch locations and national customers/ business development initiatives.   Monitor and maintain associated risk to the bank and  customers through the company policies, guidelines, and procedures.

 

Responsibilities Include: 

  • General Deposit Operations
    • Process Exceptions on a rotating basis
    • Run & Review Daily Reports – rotating basis
    • Check Adjustment request
    • Incoming returns
    • Opening new national deposit accounts and preparing all account documents
    • Call center support - answering customer and bank department phone request
    • Check Issuance – Daily
    • Debit card ordering, filing Reg E claims, network charge backs, customer support
    • Process & File Maintenance national customer files - daily
    • Monthly duties such as interest check mailing and others as assigned.
    • Assist with gathering of data for subpoenas
    • Processing levee’s and garnishments
    • Assist with all operating system updates and testing
    • Processing unauthorized ACH claims and fraudulent check affidavits
    • Work with other supporting departments to troubleshoot issues
     
  • Deposit compliance
    • Patriot Act compliance—ensuring proper documentation for files maintained by the Ohio Deposit Operations department.
    • File maintenance—ensuring proper general documentation (as bank policy requires) for all  deposit account files maintained by the Ohio Deposit Operations department.
    • Truth in Savings disclosure and  customer notifications
    • General compliance issues—ensuring deposit product and account compliance for 1099 year end processing, state IOLTA transactions, FACT Act compliance, Reg E compliance and others as necessary and assigned.
    • Attending required training relating to department compliance
     
  • Reporting
    • Obtain & compile requested information as requested
    • Various duties as assigned
     

Minimum Qualifications: 

  • College Business Management/Accounting degree preferred
  • Three years of retail/operations banking experience required.
  • One year of customer service experience required.
  • Strong computer skills and proficiency in Excel and Word.
  • Knowledge of office equipment and a 12-digit calculator

If you would like to apply for this position, please submit your resume to ncbohjobs@ncb.coop.